When we decided it was time to revamp our website, we weren’t just looking for a typical web design firm. We needed a partner with deep technical expertise, a strategic mindset, and a proven ability to create websites that deliver results. That’s why we chose Ice Nine Online, a Chicago-based digital agency known for high-level execution and top-tier digital talent.
We’re proud to say that this was one of the best decisions we’ve made for our organization’s online presence.
A Recommendation We’re Glad We Took
Our journey with Ice Nine Online began through a referral. We were told that Matt Chiera, the founder of Ice Nine, was someone who not only really knows what he’s doing but also has a knack for explaining things in a way that makes sense. That turned out to be 100% accurate.
From the first meeting, Matt brought clarity and confidence to the process. He listened carefully to our needs, asked smart questions, and helped us understand how to align our website with our goals. The process wasn’t just about building a website. It was about building the right website — and Matt helped guide us every step of the way.
Known for High-Level Execution
Ice Nine Online is widely known in Chicago for their ability to execute projects at a consistently high level. That reputation was clear in every phase of our project:
- Clear timelines and expectations
- Transparent communication
- Creative yet practical solutions
- Clean, responsive design
- High performance and reliability
We always felt like we were working with a team that knew exactly what they were doing, and more importantly, why they were doing it. Every piece of the site was built with intention.
The Power of WooCommerce Donations
One of the biggest improvements to our new site was the WooCommerce donation integration. Before, our donation process was clunky and limited. Now, it’s intuitive, mobile-friendly, and gives users confidence that their donation is secure and processed correctly.
Since the new site launched, we’ve received amazing feedback from donors who love how easy the donation process is. We’ve also seen a noticeable increase in online contributions.
Dramatic Growth in Google Visibility
Another major win has been our growth in search engine visibility. Thanks to the SEO strategies implemented by Ice Nine Online, we’ve seen:
- A significant jump in our Google rankings
- More traffic from relevant search terms
- Increased engagement with new visitors
It’s clear that the SEO work Ice Nine did behind the scenes is paying off — we’re now reaching audiences we hadn’t been able to access before.
Reliable Ongoing Support
After the site launch, Ice Nine didn’t disappear. They continue to provide excellent maintenance and support. Anytime we have a question, a new request, or a minor issue to resolve, their team is on it quickly.
They monitor the site’s performance, implement updates when needed, and ensure everything continues running smoothly. Having that ongoing relationship gives us peace of mind and helps us stay focused on our mission.
A Truly Educational Process
One of the most unexpected benefits of working with Ice Nine Online was how educational the process was. Matt and his team didn’t just make decisions for us — they helped us understand the rationale behind those decisions. We learned a lot about:
- Website strategy and user experience
- Content structure and calls to action
- Technical elements like hosting, performance, and security
- How to keep things optimized for search engines
We came out of the process smarter and more confident in managing our own site.
Results That Make Everyone Proud
All of our stakeholders — from staff to board members to volunteers — are thrilled with the final result. The new site looks beautiful, is easy to navigate, and clearly communicates our mission and impact. Best of all, we hear regularly from donors who love how simple and intuitive the site is to use.
Final Thoughts
If you are looking for a web development partner who combines deep technical skill with strategic insight and genuinely cares about your success, we wholeheartedly recommend Ice Nine Online.
Their team, led by Matt Chiera, delivered an outstanding product, provided ongoing support, and helped us level up our online presence in ways we didn’t think were possible.